A Message from President and CEO, Christopher C. Booth

Safeguarding the privacy of your personal information is a top priority for us, and we make every effort to protect your information. Despite these efforts, The Lifetime Healthcare Companies was targeted in a very sophisticated cyberattack. We recognize the frustration and concern that this news may cause, and we are making services available to protect you and your information moving forward.

We are providing two years of free credit monitoring and identity theft protection services. You can sign up for these services today. We have also established a toll-free number – 1-877-589-3331 – where you can call with questions related to this incident.

We are committed to making sure you get the tools and assistance you need to help protect you.

NOTICE OF CYBERATTACK AFFECTING THE LIFETIME HEALTHCARE COMPANIES
On August 5, 2015, The Lifetime Healthcare Companies, including its affiliates Lifetime Benefit Solutions, Lifetime Care, Lifetime Health Medical Group, The MedAmerica Companies, and Univera Healthcare, learned that cyberattackers had executed a sophisticated attack to gain unauthorized access to our Information Technology (IT) systems. Our investigation further revealed that the initial attack occurred on December 23, 2013. As part of our own investigation, we notified the FBI and are coordinating with the Bureau’s investigation into this attack.

We worked closely with Mandiant, one of the world’s leading cybersecurity firms, to conduct our investigation and to remove the infection created by the attack on our IT systems. We are taking additional actions to strengthen and enhance the security of our IT systems moving forward.

Our investigation determined that the attackers may have gained unauthorized access to individuals’ information, which could include name, address, telephone number, date of birth, Social Security number, member identification number, financial account information, claims information and, in some instances, clinical information.

The investigation has not determined that any such data was removed from our systems. We also have no evidence to date that such data has been used inappropriately.

We recognize this issue can be frustrating and we are taking steps to protect you. We are beginning to mail letters to affected individuals today,
This incident affects members, patients, or others who have done business with the impacted companies listed below. The data for each company dates back to the year noted. If you believe you are affected, and you do not receive a letter by November 9, please call 1-877-589-3331.
Select Plan/Entity
Lifetime Benefit Solutions
Also known as EBS Benefit Solutions, EBS-RMSCO and RMSCO
Lifetime Care
Also known as Genesee Region Home Care Association and Genesee Region Home Care of Ontario County
Lifetime Health Medical Group
Including health centers formerly operated as HealthCare Plan Medical Centers, Health Services Medical Group and Lifetime Health Centers
The MedAmerica Companies
Also known in New York as Finger Lakes Long Term Care Insurance Company
Univera Healthcare
Also known as HealthCare Plan, Prepaid Healthcare Plan and Univera Healthcare-CNY; includes Univera Community Health and Buffalo Community Health
September 9. We are providing two years of free identity theft protection services through Kroll, a global leader in risk mitigation and response solutions, including credit monitoring powered by TransUnion, to affected individuals. We also have established a dedicated call center for affected individuals to contact with any questions. Individuals who believe they are affected by this incident but who have not received a letter by November 9, are encouraged to call 1-877-589-3331, Monday through Friday, between 8:00 a.m. and 8:00 p.m. Eastern Time (closed on U.S. observed holidays).

We sincerely regret the frustration and concern this incident may cause. We want you to know that protecting your information is incredibly important to us, as is helping you through this situation with the information and support you need.

Source: FBI

By

Robert Williams

Editor in Chief

News24.7WorldPress